FIVE YEAR WARRANTY ON ROLAND DIGITAL PIANOS AND KEYBOARDS

Effective from 01/April/2014

Roland Corporation Australia warrants to customers who purchase any brand new Roland Digital Pianos and Keyboards from an authorised Australian Roland distributor after 1st of January 2011 (click HERE to locate your local Roland distributors) that Roland Digital Pianos and Keyboards will be free of defects in workmanship and materials for the duration of Five (5) years or otherwise as specified in writing by Roland Corporation at the time of sale.

Any brand new Roland Digital Pianos and Keyboards from an Authorised Australian distributor before 1st January 2011 is covered by statutory implied conditions and warranties under the Trade Practices Act 1974. Please click HERE for details.

Effective 1st January 2015, Roland's selected HP and LX range of digital pianos will be covered by a Ten (10) Year Manufacturer's Warranty, protecting against failure from faulty workmanship. For more information on the new Ten (10) Year Manufacturer's Warranty and the relevant models, click HERE.

The Five (5) year warranty applies to the following Roland Digital Pianos and Keyboards purchased before 1st January 2015:

Grand Pianos:

V-Piano Grand, RG-3FRG-1F

Upright Pianos: 

HP-508, HP-506, HP-504, HPi-50e, LX-15e, DP-90Se, DP-90e, RP-401R, FP-130R, F-20. F-140R

Stage Pianos: 

V-Piano, RD-800, RD-300NX, RD-64, FP-80, FP-50

Keyboards:

BK-3, BK-5, BK-9, VR-09, AX-Synth, AX-09, FA-06, FA-08

During the Five (5) year warranty period, Roland Corporation will repair or replace the Roland Digital Pianos and Keyboards which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Roland Service Agent within Australia.

Manufacturer’s Warranty applies in addition to the Consumer Guarantee. Second-hand products are not subject to this Manufacturer’s Warranty, but are instead covered by the Consumer Guarantee as long as the products are purchased from an authorised Australian Roland distributor. The Manufacturer’s Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, thunderstorm activity, by insects or vermin, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Technical Services or by an authorised Roland Service Agent within Australia.

HOW TO MAKE A CLAIM

To make a claim under this warranty, the customer must contact either the Roland Australia distributor from which the products were purchased or Roland Corporation Australia:

Roland Corporation Australia
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: rca.customerservice@roland.com

All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim. The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or have a processing delay.

Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Roland Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Roland Corporation Australia
ATT: Warranty Claims Officer
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: rca.customerservice@roland.com