Consumer Warning: Overseas Sourced Products
Certain merchants who have businesses outside Australia are using their Websites to solicit sales of Roland instruments to customers in Australia. Similarly, some merchants within Australia who are not Roland Corporation Australia authorised dealers, may seek to resell via the Internet Roland instruments acquired from such overseas sellers.
Customers who are considering the purchase of any such Roland instrument sourced from a company outside of Australia should be aware of the following:
Potential Safety and Fire Hazards
Roland instruments that are not manufactured for sale and use in Australia may have different electrical specifications and may require modification to operate using Australian electrical current. The unauthorized modification of these instruments may constitute a safety hazard. In particular, the unauthorized modification of power supplies to conform to Australian Electrical Specifications may constitute a fire hazard. Moreover, the unauthorized modification of electrical wiring may void your homeowners fire insurance policy.
Non Safety Certification
All Roland instruments manufactured for use and sale in the Australia have been tested and approved to comply with consumer safety standards established by various product safety organizations. Non-Australian Roland instruments may not have this important safety certification.
Disputes Regarding Service, Warranty, Parts, and Returns
Non- Australian Roland instruments will not be covered by any Roland Corporation Australia warranties. Also, Roland Australia Authorized Service Centres may not perform modifications necessary for these units to operate in the Australia and may not stock parts required to service them. Roland Corporation Australia will therefore be unable to resolve disputes regarding service or warranty issues of products purchased from foreign merchants. You will have to contact the foreign merchant directly for sales, service, and warranty issues. Roland Corporation Australia will not be responsible for product or equipment returns. You will have to contact the foreign merchant directly to make such arrangements.
Disputes Regarding Non-Delivery and/or Improper Operation
Any disputes arising from the non-delivery and/or improper operation of these instruments must be settled with the foreign merchant from whom the product was purchased. Roland Corporation Australia cannot offer any assistance in negotiating any claims arising from these purchases.
Federal and State Statutes
The unauthorized importation of Roland product may implicate various Federal and State statutes, including customs laws and state consumer protection statutes. Roland products that are manufactured for sale and use in Australia provide our Australian customers with musical instruments that are of the highest quality, that meet and exceed rigorous product safety tests, and that are guaranteed by warranty to perform as indicated. Roland Corporation Australia Authorized Dealers are carefully selected for their commitment to superior customer service, before and after the sale. Therefore Roland Corporation Australia strongly recommend that customers purchase Roland instruments from local Authorized Roland Dealers.